Postage & Packaging is FREE for all UK & International deliveries.
We use Royal Mail 'Special Delivery' service for UK - Please be aware that deliveries will require a signature.
We use Royal Mail 'Airsure Tracked to door' for International deliveries
As each piece of No 13 jewellery is especially handmade for you, please allow possible 5-10 working days from placing your order to receipt of your jewellery. Our larger and enamelled pieces may take slightly longer.
If you need a piece urgently or for a specific date, please contact us and we will do our best to accommodate you.
Once you place an order with us, we will send you an email to let you know we've received it, and the day we send it out we will email you again so you can look out for the post.
Any import duties, sales taxes or other import costs incurred at the point of entry into the destination are the responsibility of the customer.
All items are sent securely in NO13 branded box, contained in a plain padded envelope.
We are not liable for damage incurred to goods in transit or for non-delivery. You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
For our Returns policy, please refer to our Terms page.