Terms & Conditions
Payment & Ordering Online
To help ensure your shopping experience on this website is safe, simple and secure, all credit card transactions are processed using Stripe as it delivers one of the most secure payment platforms in the world. Alternatively, if you want to pay by cheque or postal order, please contact us at firstname.lastname@example.org and we will provide you with our details.
Ordering online with us is safe and secure. At No 13 we do not hold any of your credit card details and we take all reasonable care to make our website 100% secure.
All orders are subject to availability and confirmation of the order price. We reserve the right not to accept your order for any reason whatsoever including but not limited to payment problems and product availability.
Pricing & Availability
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication and whilst we try and ensure that all descriptions, details and prices which appear on no13.london are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before processing. All prices are stated in British Pounds Sterling (£GBP).
As each piece is handmade for you once we receive your order, if there is a delay due to gem or material availability we will let you know the expected timings by email and reconfirm your order.
We want you to be happy with your No 13 purchases as we pride ourselves on excellent quality and service. If you are not entirely satisfied with your purchase we are happy to offer a 14 day refund and exchange policy, minus our original shipping costs.
Please note: All items to be returned must be carefully re-packaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show signs of abuse. In this instance the goods will be returned to the buyer at their own cost.
Exemptions from our refund policy include: especially commissioned bespoke jewellery, earrings (due to hygiene reasons), and any jewellery which was customised to your request (chain length, sizing, different gemstones etc).
When ordering rings, it is the customer's responsibility to ensure that they have ordered the correct size. A ring ordered in the incorrect size can be (but not always) re-sized, but this will be subject to a charge.
The return is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit (Royal Mail Special Delivery can be used).
If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item was sent in error or is faulty (providing we are notified of faults within 7 days of receipt), nor will we refund any duties payable on orders outside of the EU.
To arrange a return please email email@example.com quoting your name, address, details of the product, the reason for the return and whether you require a refund or replacement.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of return.
Purchases made privately at events are not refundable except in the case of a manufacturing fault.
All jewellery is packaged securely in a NO13 branded box.
Please be assured the satisfaction of our customers is of paramount importance to us and we try to ensure every piece sent out reaches you in perfect condition.
As each limited edition piece of jewellery is handmade for you, there might be slight differences in each piece so the image you opt to buy on the website might vary slightly from the piece you purchase. We try to stay as close to the originals as possible, and believe any variations only add to the piece's uniqueness and hand-crafted appeal.
You must be aware that all sizes and measurements are only approximate and the colours shown on the website will depend on your computer display settings etc.
Vermeil is a French word, now commonly used in the English language. It became a popular term in the 19th century as an alternative to the term silver-gilt. Vermeil is a combination of Sterling Silver with a layer of gold on top. To be considered vermeil, the gold must be at least 10ct and be at least 1.5micrometres thick. Any other metal plated onto Sterling Silver cannot be called vermeil. We plate our sterling silver with either 22ct or 18-carat gold and 3 microns thick to make sure it lasts for a very long time if properly cared for.
Oxydised silver is sterling silver that has been through an oxidization process so that it turns black. It is not a permanent colouring and does wear off over time, especially when it gets wet. We do offer a re-oxidisation service for £10 plus delivery for any number of pieces.
Most of our rings come in standard UK sizes. If you don't know your size please visit your local jewellers where you can usually have your ring size measured. Rings can sometimes be resized but will incur a charge.
Late & Lost Deliveries
You are responsible for ensuring that your personal details you provide at payment including delivery address are correct and the most recent.
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.
International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered - This often happens when items are delivered to places of work. In some cases, your item might have been delivered to a colleague or post room within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
No 13 cannot be held responsible for goods that are lost or delayed in transit.
If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
We always love to hear your feedback as it helps us improve our service. Please send an email to firstname.lastname@example.org and we will respond promptly.
Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information on this site.
If you do not wish to receive future communications or newsletter messages please send an email to email@example.com
Intellectual Property Rights
Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the content, including No 13 software and other code contained in this website. All such content on this site are protected by intellectual property laws and reproduction or distribution of No 13 content is prohibited unless prior permission has been sought from No 13.
Content is defined as any products, images, graphics, photographs, music, video or text. The website is for your personal non-commercial use only.
Rules for online conduct
By using the service, you agree that you will not attempt to undermine the integrity of this website.
You agree that the use of the service is entirely at your own risk. The author assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. The author shall be held harmless for any and all liability claims against the author for material or intangible damage arising from the use or non-use of the information provided, or from the use of defective and incomplete information unless the author's intentional or grossly negligent fault is proven. All content is subject to change without notice and is non-binding. The author expressly reserves the right to modify, supplement or delete parts of the pages or the entire content without prior advance notice, or to suspend or terminate publication.
This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or negligence, or under any other cause of action. Customer specifically acknowledges the service is not liable for the defamatory, offensive or illegal conduct of other customers or third-parties and the risk of injury from the foregoing rests entirely with the customer.
With respect to direct or indirect referrals to third-party Internet pages ("links") outside the author's area of responsibility, liability would come into force only if the author were aware of the content and if he/she were reasonably and technically able to prevent the use of illegal content. The author therefore expressly declares that the respective linked pages were free from illegal content at the time the links were placed. The author has no influence whatsoever on the current or future design or on the content of the linked/connected pages. Therefore, the author shall be exculpated from any damages arising from the content of any linked/connected pages that have been modified since the link has been placed. This applies to any links and referrals placed within the company's internet content as well as to postings or messages to guestbooks, discussion boards and mailing lists set up by the author.
Solely the provider of the page linked to shall be liable for illegal, defective or incomplete content and particularly for damage arising from the use or non-use of such information; the provider of the page merely linking to the respective publication shall not be held liable for any such damage.
The author endeavors to respect the copyright of any graphics, audio files, video sequences and texts used in all publications, to use self-created graphics, audio files, video sequences and texts, or to make use of royalty-free graphics, audio files, video sequences and texts. Any brands and trademarks named in the Internet content that may be protected by third-party rights are fully subject to the provisions of the currently applicable trademark law and the possessory rights of the respective registered owner. The simple mention shall not be interpreted as such that brands are not protected by third-party rights. The author retains the copyright for any published objects that have been created by the author. The duplication or use of such graphics, audio files, video sequences and texts in other electronic or print publications is not permitted without the author's express approval.
All payments on No 13.london are processed via Stripe. No 13 assumes no liability whatsoever for the availability and functionality of this service. No 13 assumes no liability for any financial loss caused by the use of Stripe.
If any sections or individual formulations of this text do not or no longer correspond to current law, either in part or completely, the content and validity of the remaining provisions shall remain unaffected.
Events beyond our control
We will not be in breach of the Terms or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond our reasonable control including, without limitation, strikes, industrial disputes, breakdown of systems or network access, flood, fire, theft, explosion or accident.